NLG

E-tickets

'Omdat je bij NLG geen tickets hoeft op te halen, kun je online inchecken of de Openferry-app downloaden. Je ticketcodes verschijnen dan direct in Mijn reizen. Scan ze als je aan boord gaat van de ferry.`

Types accommodaties

    Algemene voorwaarden van NLG

    General

    TICKETS AND RATES – The passage ticket is personal and non-transferable, and is valid only for the transport specified on it. Passengers are required to diligently keep the ticket to justify their right to travel, and to show it to any ship’s officer or company officer who requests it. Tickets bearing abrasions and / or corrections are considered void. The ticket not used for the date and the journey will lose its validity, without the right to a refund. The regulations and rates in force can be consulted at the company ticket offices and on board the boats. No duplicates will be issued for lost or stolen tickets. Art. 1 The object of this contract is the transport of passengers and accompanying luggage as governed by articles 396 and following of the Navigation Code. Art. 2 The passage ticket is personal, not transferable to others, and is valid only and exclusively for the day and journey indicated. Art.3 PRESENTATION AT BOARDING: The holder of the mail-ticket must necessarily present himself at the Company Ticket Office of the boarding port, at least 20 minutes before the scheduled departure, to check-in and obtain the Boarding-Pass necessary for the boarding. In fact, access on board with mail-ticket only is not permitted. Once the deadline for presentation at check-in has elapsed, the reservation will be canceled and the passenger will be placed on the waiting list. You will be able to board only if there are still free seats on board. Art. 4b PRESCRIPTION: The rights deriving from the contract for the transport of persons, luggage and vehicles are prescribed with the expiry of the terms established by articles 4.1.8 and 4.3.8 of the navigation code. Art. 4.1.8 PRESCRIPTION: 1. The rights deriving from the contract for the carriage of persons and unregistered baggage are prescribed after six months from the passenger's arrival at the destination or, in the event of no-show, from the day on which the passenger should have arrived. 2. The rights deriving from the contract for the transport of checked baggage are prescribed after one year from the delivery of the baggage or, in case of loss, from the day on which it should have been returned. 3. In transports which begin outside Europe or countries bordering the Mediterranean, the prescription of the rights indicated in the previous paragraphs is completed after one year. Art. 4.3.8 PRESCRIPTION: 1. The rights deriving from the contract for the transport of things are prescribed after six months from the delivery of the things, and, in the event of total loss, from the day on which the things should have arrived at their destination or , in the transport of certain things, from the day indicated in article 4.5.6. 2. In transports which begin or end outside Europe or countries bordering the Mediterranean, the prescription is fulfilled after one year. Art. 5 CANCELLATION OF THE TRIP - DELAYED DEPARTURE: In the event of cancellation of the trip due to adverse weather and sea conditions, or for technical reasons or in any case due to force majeure, the ticket will be refunded without any penalty, but nothing else will be due to the passenger except the simple refund of the price paid. Art. 6 BAGGAGE: Packages containing personal effects are considered baggage, and therefore can be embarked with the passenger. Small parcels, rucksacks and bags of small dimensions, in any case not exceeding the weight of 10 kg, are free of charge. On the other hand, suitcases, travel bags and the like are taxable at the relative rate. The price of the baggage ticket pays only for the maritime passage of the same. Embarkation, disembarkation, accommodation on board and its custody during navigation are the exclusive responsibility of the passenger.

    Cancellations & Modifications

    Art. 4 CANCELLATIONS and REFUNDS: Cancellations must be notified in writing via e-mail to the address rimborsi@nlg.it, no later than 48 hours prior to the scheduled departure. After this deadline, the ticket cannot be canceled and, therefore, refunded.

    Pets

    7) DOGS, CATS AND PETS – Unless otherwise prescribed by law, dogs, cats and other small live pets are allowed to accompany passengers and against payment of the expected fare. No animals may be brought into the halls and spaces intended for passengers, with the exception of guide dogs for the blind. Dogs must be equipped with a muzzle and a leash. Cats or other pets must be transported in cages or baskets by their owners. The animals are fed by the owners. For animals traveling with passengers, the following documentation is required: a valid health or veterinary certificate stating that the animal is not affected by diseases and, in particular for dogs, that it has been subjected to anti-rabies vaccination. This documentation may be requested at the time of issuing the relevant ticket or by the on-board staff upon boarding.

    Luggage

    Baggage exceeding the allowance will be checked in against payment of the relevant fee. The baggage ticket pays only for the sea passage of the baggage. Boarding, disembarkation, accommodation and custody of packages during navigation are the responsibility and responsibility of the passenger. The baggage items cannot be placed on chairs or armchairs, or in such a way as to hinder other passengers. Packages that do not contain the passenger’s personal effects, especially if they are particularly bulky, will be loaded only in case of availability of a seat on board, as long as there are no technical and medical impediments, and at the unquestionable judgment of the Command on board. Passengers who bring on board substances or objects of illegal possession, or that do not comply with current health or legal provisions, will be liable to the Company for any damages, fines and fines that may be incurred as a result of such introduction. The Company is only liable, within the limits of the law, for valuables delivered, against regular receipt, to the Command. The Company is not liable for valuables, valuables, money or anything else left in the car or in common areas on board the ship. In any case, it is still up to the complainant to prove the extent of the loss or damage suffered, as well as the fact that such loss or damage occurred during transport. 6) LUGGAGE – Suitcases, travel bags, backpacks and the like, containing personal effects, and traveling with the passenger are considered luggage. Passengers have the right to carry only one piece of baggage with them free of charge, with a maximum size of 50x30x15 cm and a maximum weight of kg. 5.00. Baggage exceeding the allowance will be checked in against payment of the relevant fee. The baggage ticket pays only for the sea passage of the baggage. Boarding, disembarkation, accommodation and custody of packages during navigation are the responsibility and responsibility of the passenger. The baggage items cannot be placed on chairs or armchairs, or in such a way as to hinder other passengers. Packages that do not contain the passenger’s personal effects, especially if they are particularly bulky, will be loaded only in case of availability of a seat on board, as long as there are no technical and medical impediments, and at the unquestionable judgment of the Command on board. Passengers who bring on board substances or objects of illegal possession, or that do not comply with current health or legal provisions, will be liable to the Company for any damages, fines and fines that may be incurred as a result of such introduction. The Company is only liable, within the limits of the law, for valuables delivered, against regular receipt, to the Command. The Company is not liable for valuables, valuables, money or anything else left in the car or in common areas on board the ship. In any case, it is still up to the complainant to prove the extent of the loss or damage suffered, as well as the fact that such loss or damage occurred during transport.

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