Ventouris Ferries

Cancellations - Refunds Cancellations can be made at the Travel Agency where reservation and payment were made. Depending on the time of cancelation the following amounts are refunded (special offers excluded): A 100% refund, up to 91 days prior to departure. A 80% refund, from 90 days up to 8 days prior to departure. A 50% refund, from 7 days to 24 hours prior to departure The company has no obligation to refund in case of cancellations made less than 24 hours prior to ship's departure or if the passenger does not report at check‐in. Tickets can be converted to OPEN date tickets or to another departure date. If these tickets are cancelled, the date that tickets have been converted to OPEN or to another departure date is considered as the date of cancellation and the refund is calculated in relation to the original travel date. OPEN return date tickets, originally issued as OPEN, not converted to OPEN, are refunded, if cancelled with a 100% refund (the OPEN return crossing). In the event of a partial cancellation of a round trip of which one crossing has been completed, the passenger will be refunded as above (based on the time of cancellation) for the crossing that is not completed. In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancelation). A request for refund must be made in writing. Cancellations and refunds can only be settled through the Travel Agency or offices of the Company, where tickets issued. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.