E-Tickets, pdf tickets, paper tickets
Some ferry companies accept electronic tickets, some do not.
Below are some of the most common questions around electronic tickets, physical tickets, check-in procedures and more!
Do I need to collect my tickets from an agency?
Some ferry companies do not accept electronic tickets and require a printed ticket to be collected at the partnering travel agency of the origin port. You can find the location of the agency in your My Trips page.
The companies that currently do not accept electronic tickets are:
The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.
Some ferry companies do not accept electronic tickets and require a printed ticket to be collected at the partnering travel agency of the origin port. You can find the location of the agency in your My Trips page.
The companies that currently do not accept electronic tickets are:
The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.
How & when do I check-in?
With the ferry companies that accept electronic tickets, some require you to check-in before your trip in order to receive your electronic ticket via email. Make sure to check-in before the online check-in cut-of time (usually 2hrs before your departure time).
Openferry will send you a trip reminder to remind you and if you have downloaded the app, you will also get a notification!Once you complete your booking, your My Trips page will guide you through the check-in process if required and you'll be able to receive all your tickets.
The companies that currently accept electronic tickets and require check-in are:
The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.
With the ferry companies that accept electronic tickets, some require you to check-in before your trip in order to receive your electronic ticket via email. Make sure to check-in before the online check-in cut-of time (usually 2hrs before your departure time).
Openferry will send you a trip reminder to remind you and if you have downloaded the app, you will also get a notification!Once you complete your booking, your My Trips page will guide you through the check-in process if required and you'll be able to receive all your tickets.
The companies that currently accept electronic tickets and require check-in are:
The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.
I entered the wrong email address in my check-in, what can I do?
If the ferry company that you are traveling with requires you to check-in before your departure and you have check-in with the wrong email you will not receive your electronic tickets. We advise that you enter your information carefully when checking in.
You can re-attempt to check-in with your correct email address, but if that does not work or the field is disabled, you will need to collect your physical tickets from the local partnering agency which you can find the information for in your My Trips page.
If the ferry company that you are traveling with requires you to check-in before your departure and you have check-in with the wrong email you will not receive your electronic tickets. We advise that you enter your information carefully when checking in.
You can re-attempt to check-in with your correct email address, but if that does not work or the field is disabled, you will need to collect your physical tickets from the local partnering agency which you can find the information for in your My Trips page.
I lost my tickets, what can I do?
When the ferry company you are traveling with requires a physical ticket and you have lost it, unfortunately you will not be able to travel with just your reservation number.
Your next steps would be to first re-book a new ticket, and then contact the ferry company and declare the loss. If the lost ticket does not get used in the next few months, they will replace your ticket. Ferry companies consider the physical ticket to be the official and only copy of proof of travel.
When the ferry company you are traveling with requires a physical ticket and you have lost it, unfortunately you will not be able to travel with just your reservation number.
Your next steps would be to first re-book a new ticket, and then contact the ferry company and declare the loss. If the lost ticket does not get used in the next few months, they will replace your ticket. Ferry companies consider the physical ticket to be the official and only copy of proof of travel.
Is my booking confirmation considered a ticket?
No, your booking confirmation is not a ticket and you cannot use it to board a ferry. You reservation number also cannot be used to board a ferry.
Depending on the ferry company, the ticket procedures vary. There are 4 type of tickets:
- Physical tickets which need to be collected form an agency at the port of origin.
- Electronic ticket which require check-in using the company check-in portal
- Electronic PDF ticket which you get access to upon completion of the booking
- Boarding pass which you can use to board a ferry straight away by just showing your reservation details on our app
Once you complete your booking, your My Trips page will guide you through the correct process and provide you with the correct information to board your ferry correctly every time!
No, your booking confirmation is not a ticket and you cannot use it to board a ferry. You reservation number also cannot be used to board a ferry.
Depending on the ferry company, the ticket procedures vary. There are 4 type of tickets:
- Physical tickets which need to be collected form an agency at the port of origin.
- Electronic ticket which require check-in using the company check-in portal
- Electronic PDF ticket which you get access to upon completion of the booking
- Boarding pass which you can use to board a ferry straight away by just showing your reservation details on our app
Once you complete your booking, your My Trips page will guide you through the correct process and provide you with the correct information to board your ferry correctly every time!