Frequently asked questions!

Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.

Depending on the time that you request to cancel your ticket, you are entitled to different cancellation policies based on the ferry company, ticket, and season. You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.

If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.

With the ferry companies that accept electronic tickets, some require you to check-in before your trip in order to receive your electronic ticket via email. Make sure to check-in before the online check-in cut-of time (usually 2hrs before your departure time).

Openferry will send you a trip reminder to remind you and if you have downloaded the app, you will also get a notification!Once you complete your booking, your My Trips page will guide you through the check-in process if required and you'll be able to receive all your tickets.

The companies that currently accept electronic tickets and require check-in are:

Anem Ferries Lafasi NLG SAOS Ferries Aegean Sea Lines Fly Cycladic Blue Star Ferries Hellenic Seaways SeaJets Superfast Ferries Dodekanisos Seaways Golden Star Ferries Ionion P. Lines 2wayferries Saronic Ferries Nova Ferries Triton Ferries Triton Ferries Fast Ferries Goutos Lines Karystia Minoan Lines ANES ZANTE Ferries Grimaldi Lines Moby Lines Tirrenia Toremar Trasmapi/Balearia Trasmapi Grandi Navi Veloci Naviera Armas Trasmediterranea Kerkyra Lines ANEKalymnou Finikas Lines Alpha lines Magic Sea Ferries Kerkyra Seaways Panelenic Lines Fly Cycladic Test

The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.

When the ferry company you are traveling with requires a physical ticket and you have lost it, unfortunately you will not be able to travel with just your reservation number.

Your next steps would be to first re-book a new ticket, and then contact the ferry company and declare the loss. If the lost ticket does not get used in the next few months, they will replace your ticket. Ferry companies consider the physical ticket to be the official and only copy of proof of travel.

Some ferry companies do not accept electronic tickets and require a printed ticket to be collected at the partnering travel agency of the origin port. You can find the location of the agency in your My Trips page.
The companies that currently do not accept electronic tickets are:

Fred. Olsen Express Liberty Lines Meander Travel Aegean Flying Dolphins Levante Ferries ANEK Lines 2wayferries Alko Ferries Small Cyclades Lines Sebeco Lines Kefalonian Lines Yesil Marmaris Lines Makri Travel Sunrise Lines Ventouris Ferries Balearia European Seaways Sky Marine Sea Dreams Boatmen Union of Santorini

The list above is updated periodically, but to make sure you have the most up to date information, just look for the QR code icon in the search results to know for certain that the ferry company you are traveling with accepts electronic tickets or not.

Openferry vouchers are generated on the spot and can be used immediately. You are able to use an Openferry voucher with any ferry company on our platform, and you able to use it multiple times until the full value of the voucher is used up. Bank refunds on the other hand usually can take up to 7 working days to appear in your bank statement depending on your bank.
There is a service fee applied to the refund entitled from your cancellation after the ferry cancellation policy is applied. The service fee is different depending on the refund method you choose. A bank refund incurs a €6.00 (or equivalent value in the currency of your booking) or 6%  fee of the original value of the reservation. A voucher incurs a €3.00 (or equivalent value in the currency of your booking) fee no matter the value of the reservation. This fee covers operational cost for cancelling your reservation with the ferry company, and for the bank refund a higher fee is applied as a transactional fee is incurred to us by the bank for refunding the amount.

Yes! If you have a ferry company loyalty card you can add it during our booking process. For information on which ferry companies offer loyalty programme, check out the ferry companies page.

With Openferry your loyalty card information can be saved in your account so that you do not have to write it out every time!

For detailed instructions on how to enter your loyalty card information, check-out this guide!

An Openferry voucher is not like any voucher you have used before! You can receive an Openferry voucher in multiple occasions such as cancelling a reservation, or a promotional event.

If you have received a voucher by cancelling a reservation or purchasing a travel pack, you will be able to re-use your voucher multiple times with any company on our platform until the full value is used. You can even use it in combination with a payment card if the value of your booking is larger than the value of your voucher. Like all vouchers though, they have an expiry date so make sure to use your voucher before it expires, and don't worry we will remind you before it does!

To use a voucher, check-out this guide for detailed instructions on desktop and mobile!

Remember that if you have booked a trip using a voucher and request to cancel your reservation, you will only be able to receive a voucher if you are entitled to a refund.

Absolutely! We are very proud of our tracking capabilities and offer it to all of our customers whether they have purchased a ticket or not!

If you have downloaded our mobile app you will even get notified with the real estimated time of arrivals to the port of pickup, and to your destination.

In case of a ferry delay we always advise you to make your way to the port on the scheduled departure time as sometimes ferries will speed up to make up for lost time.

Yes! Ferry companies release early booking tickets in advance which are offered at lower rates than usual.

Remember though, early booking tickets like Super Economy and Special Economy most of the time have different cancellation policies. Most of the time, they are non-refundable and non-amendable. With Openferry we do our best to update the ticket policies so you are able to know when a ticket you are considering to buy is non-refundable.

Have a look at this guide to see how you can spot a ticket with a custom policy.

If you are departing from one of the large mainland ports such as Piraeus, we suggest that you are at the port at least 45 minutes before departure.

If you are also traveling with a car then you should be at the port at least one hour before departure.

If you need to collect you tickets you should add another 15 minutes to make sure that you avoid any delays that can be cause from long queues especially during high season. For directions to the nearest collection points, check out this guide.

Ferry strikes are rare but they do happen.

They are are planned which means that we know of them before they take place and are able to inform you in advance. You will get notified in your My Trips page as well as search results if you are looking to book during a possible ferry strike period.

If you have already booked a trip and get notified of a possible strike, we suggest you wait until the strike is fully confirmed by the ferry company. In the event of a confirmed strike, you are entitled to a refund on your ticket. If your company does not accept electronic tickets and you have not yet collected your physical tickets, we suggest you do not attempt to collect them as that will delay the process of proceeding with the cancellation and refund.

In most cases you will be able to cancel your trip directly from your My Trips page automatically. If not, a support representative will get in-touch and help you with your refund.

In the event of bad weather, your ferry may be cancelled. Sometimes this decision is made by the ferry company and sometimes by the coast guard. When the weather is not very severe, large ferries will travel whereas smaller ones may not fullfil their trip. When the decision is made by the coast guard it is usually during extreme weather and most trips will not take place.

In the case that your trip is cancelled, the company will offer to change your ticket to a different date or offer a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.

If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.

Yes! We are proud to say that we currently are the only ferry booking site that accepts both Apple Pay and Google Pay! Check out this guide on how to use your Apple Pay or Google Pay wallet to complete your Openferry booking.

Openferry currently support 3 main currencies: Euro, US dollar and the British pound. The three currencies may not always be available depending on the trips that you have chosen, but you will be able to choose form the available currencies in the search results.

Check out this guide to see how you can change the currency that you are paying in. Remember that once make a booking in a currency, any refunds, purchases or changes will be dealt in the currency that you originally made the booking in.

Ferry companies provide a range of seat selections priced at different rates. These prices may be different depending on the season, trip and ferry. Openferry provides up-to-date pricing straight from our providers, to ensure that you get the best possible price combinations.

If you are wondering whether the ticket price that you paid for a specific seat type will change closer to the date of travel, then the current answer is no (Ferry companies have not yet adopted airline pricing strategies). The only thing that may happen is that your seat type may become sold out, and then a more expensive seat type becomes the next possible option.

If you know that you will be missing your ferry in advance, we suggest you go to your trips page and check to see if you can cancel your ticket or convert your ticket to open so that you can use the value of your ticket for a different trip.

If you do miss your ferry and still have your ticket, unfortunately you are not entitled to a refund after the departure time.

When making a booking please double check your travel dates as they are shown to you in all the stages of the booking process.

If you have chosen the wrong date, most of the time we are able to amend your booking and change the date to the correct one. If you need to perform the change asap, even at times when our support offices are closed, we suggest that you cancel your ticket with a voucher refund and book your correct dates.

In some cases where the tickets you have selected have custom policies we are unfortunately unable to change your reservations as the ferry companies do not allow changes to tickets which are non-refundable by nature such as Super Economy or Special Economy tickets. To make sure you are aware the policies of every ticket, we do our best to keep all the information on our platform up-to-date with the ferry companies. Check out this guide for information on how to spot with custom ticket policies.

If you are traveling domestically, you will most probably not encounter any issue with a simple name misspell. If you have chosen a discount that requires proof of ID, and the name is misspelled entirely (ie. more that 2 or 3 characters are wrong), then we suggest you contact our customer support.

If you are traveling internationally (between countries), you will most likely not be allowed to board the ferry as you will have to go through border control and all your identity data must be exactly as they are stated in your identity documents. Please make sure you enter your information carefully and always double check your information before completing your booking.

Privacy and data security is very important to us.

All your data on the Openferry platform is saved with very strict security standards and all data is encrypted with 256 encryption.

When you make a booking, we need to forward your personal information such as your name, date of birth, etc. to the ferry company booking systems in order to complete your booking. This information is also stored on the ferry company systems. We have data privacy agreements with all our providers in order to ensure the most transparent handling of your data.

If you save your payment card details, your data is handled by our top tier payment provider with the latest security standards to ensure that your data is only saved under PCI compliance at all times.

You can always check our privacy policy for a full description of how we use your data.

Of course! We take data privacy very seriously. If you wish to clear your personal data form our systems, please get in-touch with us via our support page and raise a support request to do so.

Please bear in mind that we are able to remove all saved account information from our systems, but any bookings that have been made we will still need to keep for record purposes.

You can always check our privacy policy for a full description of how we use your data.

Privacy and data security is very important to us.

When you make a booking, we need to forward your personal information such as your name, date of birth, etc. to the ferry company booking systems in order to complete your booking. In some cases we may also ask for your passport number if you are traveling between countries. This information is also stored on the ferry company systems. We have data privacy agreements with all our providers in order to ensure the most transparent handling of your data.

We also ask for your email and phone number which will be used to send you the relevant booking confirmation or a reminder to complete your booking. Your phone number is also required so that you can get notified of any change to your trip directly from the ferry company.

You can always check our privacy policy for a full description of how we use your data.

Yes! We are always happy to speak with our customers and offer the best possible support.

If you are on your desktop, you can raise a support request right from our Help centre. If you are logged in, you can access our customer support from your account and choose the trip you would like to talk to us about or raise a general request.

If you are on your mobile, you can raise a support request from the Support page in the app menu. Once you have started a chat, if you have allowed notifications you will get a notified for any new message from our agents.

All your support chats are saved so that you can always go back and check what was communicated between yourself and Openferry.

Unfortunately we do not accept telephone calls as we believe they not the most efficient way to deal with our customers. Instead of waiting on hold, just raise your request and a support agent will message you during office ours. If we believe that we need to get in touch with you urgently we may use your telephone number to get in contact with you.

For any change, cancellation or modification, head to your My Trips page to manage your trip directly.

Most of the time a cancellation request can be done automatically. Sometimes a modification or cancellation will require a support agent to complete the request for you. In both cases, you can request any change in your My Trip page and our platform will guide you through the steps and give you all the information you need.

For detailed instructions on how to cancel your ticket, check out this guide.

For detailed instructions on how to convert your ticket to open, check out this guide.

For detailed instructions on how to modify your ticket, check out this guide.

In most cases, you do not need to contact the ferry company directly.

We always encourage you to contact Openferry first for any issue that is related to changing or modifying your reservation. Like this we can insure that you get the quickest support. Especially when cancelling your ticket, if you communicate with the ferry company or cancel your ticket at a local agency you risk extending your refund times by a few of months.

For issues such as lost an found, we suggest you contact the ferry company directly. We provide all the ferry company contact details on our platform. Check this guide for more details.