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Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.

Depending on the time that you request to cancel your ticket, you are entitled to different cancellation policies based on the ferry company, ticket, and season. You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.

Yes! Ferry companies release early booking tickets in advance which are offered at lower rates than usual.

Remember though, early booking tickets like Super Economy and Special Economy most of the time have different cancellation policies. Most of the time, they are non-refundable and non-amendable. With Openferry we do our best to update the ticket policies so you are able to know when a ticket you are considering to buy is non-refundable.

Have a look at this guide to see how you can spot a ticket with a custom policy.

In the event of bad weather, your ferry may be cancelled. Sometimes this decision is made by the ferry company and sometimes by the coast guard. When the weather is not very severe, large ferries will travel whereas smaller ones may not fullfil their trip. When the decision is made by the coast guard it is usually during extreme weather and most trips will not take place.

In the case that your trip is cancelled, the company will offer to change your ticket to a different date or offer a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.

Privacy and data security is very important to us.

All your data on the Openferry platform is saved with very strict security standards and all data is encrypted with SHA-256 encryption.

When you make a booking, we need to forward your personal information such as your name, date of birth, etc. to the ferry company booking systems in order to complete your booking. This information is also stored on the ferry company systems. We have data privacy agreements with all our providers in order to ensure the most transparent handling of your data.

If you save your payment card details, your data is handled by our top tier payment provider with the latest security standards to ensure that your data is only saved under PCI compliance at all times.

You can always check our privacy policy for a full description of how we use your data.

Yes! We are always happy to speak with our customers and offer the best possible support.

If you are on your desktop, you can raise a support request right from our Help centre. If you are logged in, you can access our customer support from your account and choose the trip you would like to talk to us about or raise a general request.

If you are on your mobile, you can raise a support request from the Support page in the app menu. Once you have started a chat, if you have allowed notifications you will get a notified for any new message from our agents.

All your support chats are saved so that you can always go back and check what was communicated between yourself and Openferry.

Unfortunately we do not accept telephone calls as we believe they not the most efficient way to deal with our customers. Instead of waiting on hold, just raise your request and a support agent will message you during office hours. If we believe that we need to get in touch with you urgently we may use your telephone number to get in contact with you.