Yes! We are always happy to speak with our customers and offer the best possible support.
If you are on your desktop, you can raise a support request right from our Help centre. If you are logged in, you can access our customer support from your account and choose the trip you would like to talk to us about or raise a general request.
If you are on your mobile, you can raise a support request from the Support page in the app menu. Once you have started a chat, if you have allowed notifications you will get a notified for any new message from our agents.
All your support chats are saved so that you can always go back and check what was communicated between yourself and Openferry.
Unfortunately we do not accept telephone calls as we believe they not the most efficient way to deal with our customers. Instead of waiting on hold, just raise your request and a support agent will message you during office hours. If we believe that we need to get in touch with you urgently we may use your telephone number to get in contact with you.
