Customer support
We are always here to help.
Our support is built on our custom platform to ensure the fastest response to all your needs. Below you will find information on when and how to get in touch.
How can I change or modify my tickets?
For any change, cancellation or modification, head to your My Trips page to manage your trip directly.
Most of the time a cancellation request can be done automatically. Sometimes a modification or cancellation will require a support agent to complete the request for you. In both cases, you can request any change in your My Trip page and our platform will guide you through the steps and give you all the information you need.
For detailed instructions on how to cancel your ticket, check out this guide.
For detailed instructions on how to convert your ticket to open, check out this guide.
For detailed instructions on how to modify your ticket, check out this guide.
For any change, cancellation or modification, head to your My Trips page to manage your trip directly.
Most of the time a cancellation request can be done automatically. Sometimes a modification or cancellation will require a support agent to complete the request for you. In both cases, you can request any change in your My Trip page and our platform will guide you through the steps and give you all the information you need.
For detailed instructions on how to cancel your ticket, check out this guide.
For detailed instructions on how to convert your ticket to open, check out this guide.
For detailed instructions on how to modify your ticket, check out this guide.
Do I need to contact the ferry company?
In most cases, you do not need to contact the ferry company directly.
We always encourage you to contact Openferry first for any issue that is related to changing or modifying your reservation. Like this we can insure that you get the quickest support. Especially when cancelling your ticket, if you communicate with the ferry company or cancel your ticket at a local agency you risk extending your refund times by a few of months.
For issues such as lost an found, we suggest you contact the ferry company directly. We provide all the ferry company contact details on our platform. Check this guide for more details.
In most cases, you do not need to contact the ferry company directly.
We always encourage you to contact Openferry first for any issue that is related to changing or modifying your reservation. Like this we can insure that you get the quickest support. Especially when cancelling your ticket, if you communicate with the ferry company or cancel your ticket at a local agency you risk extending your refund times by a few of months.
For issues such as lost an found, we suggest you contact the ferry company directly. We provide all the ferry company contact details on our platform. Check this guide for more details.
Can I speak with someone at Openferry?
Yes! We are always happy to speak with our customers and offer the best possible support.
If you are on your desktop, you can raise a support request right from our Help centre. If you are logged in, you can access our customer support from your account and choose the trip you would like to talk to us about or raise a general request.
If you are on your mobile, you can raise a support request from the Support page in the app menu. Once you have started a chat, if you have allowed notifications you will get a notified for any new message from our agents.
All your support chats are saved so that you can always go back and check what was communicated between yourself and Openferry.
Unfortunately we do not accept telephone calls as we believe they not the most efficient way to deal with our customers. Instead of waiting on hold, just raise your request and a support agent will message you during office ours. If we believe that we need to get in touch with you urgently we may use your telephone number to get in contact with you.
Yes! We are always happy to speak with our customers and offer the best possible support.
If you are on your desktop, you can raise a support request right from our Help centre. If you are logged in, you can access our customer support from your account and choose the trip you would like to talk to us about or raise a general request.
If you are on your mobile, you can raise a support request from the Support page in the app menu. Once you have started a chat, if you have allowed notifications you will get a notified for any new message from our agents.
All your support chats are saved so that you can always go back and check what was communicated between yourself and Openferry.
Unfortunately we do not accept telephone calls as we believe they not the most efficient way to deal with our customers. Instead of waiting on hold, just raise your request and a support agent will message you during office ours. If we believe that we need to get in touch with you urgently we may use your telephone number to get in contact with you.