Tirrenia

4 Ticket cancellation and refunds Surcharges and other costs won’t be refunded. Cancellations must be submitted in written form and reconfirmed by Tirrenia before the intended date of departure (cancellations are also possible on journey at any travel agency with a Tirrenia ticket sales point or online at https://en.tirrenia.it/mds/web/tkt-del.app?lingua=en). At a cancellation fees will be invoiced, independent of whether the ticket has been issued or not. These are as follows (the day of cancellation will not be counted): • Up to 30 days before departure: 10% of the ticket price, • 29 days - 48 hrs. before departure: 20% of the ticket price, • from 48 hours - 4 hours before departure: 50% of the ticket price • from 4 hours before departure: no refund, 100% cancellation fee. Cancellation of tickets purchased on the day of departure will incur a 100% cancellation fee. Surcharges and other costs as well as reservation fees and the online fee are generally not refundable. We recommend the simultaneous purchase of travel cancellation insurance directly at the time of booking on our website www.tirrenia.de There is a 100% cancellation fee for • No-show or • late cancellation. The right to a refund for cancelled tickets will be forfeited if the refund is not requested by 31 January of the year following the scheduled year of departure. In the event of cancellation of a ticket purchased using a voucher previously granted to the passenger, a refund will be made only by issuing another voucher, which in turn may be used to purchase a new ticket.

Amendment fees Rebooking of tickets with regular fares: Rebooking of the departure date, route, number of passengers and time will be accepted within the limits of the available number and space, as long as it is requested at least 2 hours before the booked departure (limited to the opening hours of the reservation centre). There is a €10.00 rebooking fee for each change (in addition to the payment of possible price differences). All changes must be noted on the new ticket. Price differences and changes regarding the number of passengers or vehicles, vehicle categories and accommodation will be reimbursed by the issuing travel agency with the following fees: • 10% if the rebooking is made more than 30 days before departure; • 20% if the rebooking is made more than 10 days before departure; • no refund if rebooking less than 9 days before departure. The number of days indicated does not include the day of rebooking and the day of departure. Rebooking is only permitted within published departure times on the shipping company’s website. The original ticket, prior to the rebooking, must be returned to the travel agency that made the rebooking. The old, originally booked, ticket automatically becomes invalid upon rebooking and a new rebooked ticket is required. In the event of rebooking of a ticket purchased using a voucher previously granted to the passenger, any refund will be made exclusively by issuing another voucher, which in turn can be used to purchase a new ticket. Amendments of tickets with special fares or for special offers: Rebooking of a special fare or special offer ticket will be accepted within the limits of the number and space available, as long as it is requested at least 2 hours before the booked departure (limited to the opening hours of the reservation centre).