Bad weather, delays, cancellations & unexpected events,
Sometimes things do not always go as planned.
Below you will find advice on what to expect during an unexpected event to make sure you are always aware and informed.
What happens if my trip is cancelled?
If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.
If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.
In the event of a ferry strike, what can I do?
Ferry strikes are rare but they do happen.
They are are planned which means that we know of them before they take place and are able to inform you in advance. You will get notified in your My Trips page as well as search results if you are looking to book during a possible ferry strike period.
If you have already booked a trip and get notified of a possible strike, we suggest you wait until the strike is fully confirmed by the ferry company. In the event of a confirmed strike, you are entitled to a refund on your ticket. If your company does not accept electronic tickets and you have not yet collected your physical tickets, we suggest you do not attempt to collect them as that will delay the process of proceeding with the cancellation and refund.
In most cases you will be able to cancel your trip directly from your My Trips page automatically. If not, a support representative will get in-touch and help you with your refund.
Ferry strikes are rare but they do happen.
They are are planned which means that we know of them before they take place and are able to inform you in advance. You will get notified in your My Trips page as well as search results if you are looking to book during a possible ferry strike period.
If you have already booked a trip and get notified of a possible strike, we suggest you wait until the strike is fully confirmed by the ferry company. In the event of a confirmed strike, you are entitled to a refund on your ticket. If your company does not accept electronic tickets and you have not yet collected your physical tickets, we suggest you do not attempt to collect them as that will delay the process of proceeding with the cancellation and refund.
In most cases you will be able to cancel your trip directly from your My Trips page automatically. If not, a support representative will get in-touch and help you with your refund.
My ferry is cancelled due to bad weather, what can I do?
In the event of bad weather, your ferry may be cancelled. Sometimes this decision is made by the ferry company and sometimes by the coast guard. When the weather is not very severe, large ferries will travel whereas smaller ones may not fullfil their trip. When the decision is made by the coast guard it is usually during extreme weather and most trips will not take place.
In the case that your trip is cancelled, the company will offer to change your ticket to a different date or offer a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.
In the event of bad weather, your ferry may be cancelled. Sometimes this decision is made by the ferry company and sometimes by the coast guard. When the weather is not very severe, large ferries will travel whereas smaller ones may not fullfil their trip. When the decision is made by the coast guard it is usually during extreme weather and most trips will not take place.
In the case that your trip is cancelled, the company will offer to change your ticket to a different date or offer a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.