Grandi Navi Veloci

6 WITHDRAWAL AND REFUND: Passengers who wish to withdraw must inform the Company directly or through the Travel agency within the following deadlines, and the following penalties will be charged: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 days before departure 30%; from 3 days up to 2 hours before departure 50%. Tickets purchased in advance are non-refundable. The amounts withheld listed above will be applied to Passengers’ total fares, vehicles booked and related surtaxes and taxes. The Company or Travel agency that issued the ticket must write down the date and time of cancellation on the ticket. The deadline is calculated from the day after the date of cancellation and includes the date of departure. Passengers who cancel less than two hours before the scheduled departure time or who do not arrive on time for boarding, without informing the Company beforehand that one of the circumstances envisaged in Art. 400 of the Italian Navigation Code has occurred, will not be reimbursed. If a ticket that has already been changed is cancelled, the highest penalty will be applied, which will be assessed depending on the date the ticket was changed. The ticket may not be partially cancelled, therefore cancellation means that the whole travel ticket is cancelled. Passengers are advised to take out an insurance policy covering the above-mentioned penalties for cancellations. Tickets issued with a promo code are refundable and changeable. Tickets issued with a special round-trip (return) fare can be cancelled only if the one-way trip and the return trip are cancelled at the same time. Tickets issued are refundable and changeable and, in case of cancellation due to Passengers withdrawing from their travel arrangements: from the time of booking up to 4 days before the scheduled departure date, no penalties will be applied; from 3 days to 2 hours before departure 50% Passengers who do not use the purchased trips have the right to request reimbursement of port “rights” by sending a written request, by registered letter with return receipt, to the contractual Carrier at the registered office - Via Balleydier, 7, 16149, Genoa, Italy”. For tickets issued starting from 29.6.2021 for the lines to/from Morocco, the following penalties will be applied to passengers withdrawing from their travel arrangements: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 hours before departure 30%; from 3 days up to 2 hours before departure 50%. Presale tickets are not refundable limited to the amount paid in advance and up to the actual conversion into final tickets. For tickets issued starting from 05.07.2021 for the lines to/from Tunisia, the following penalties will be applied to passengers withdrawing from their travel arrangements: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 hours before departure 30%; from 3 days up to 2 hours before departure 50%; Presale tickets are not refundable limited to the amount paid in advance and up to the actual conversion into final tickets. For tickets issued starting from 01.08.2021 for the lines to and from Sicily and to and from Sardinia, the following penalties will be applied to passengers withdrawing from their travel arrangements: from the time of booking up to 20 days before departure 25%; from 19 days up to 4 hours before departure 30%; from 3 days up to 2 hours before departure 50%; presale tickets are not refundable limited to the amount paid in advance and up to the actual conversion into final tickets. The amounts withheld listed above will be applied to Passengers’ total fares, vehicles booked and related surtaxes and taxes. The Company or Travel agency that issued the ticket must write down the date and time of cancellation on the ticket. The deadline is calculated from the day after the date of cancellation and includes the date of departure. Passengers who cancel less than two hours before the scheduled departure time or who do not arrive on time for boarding, without informing the Company beforehand that one of the circumstances envisaged in Art. 400 of the Italian Navigation Code has occurred, will not be reimbursed. If a ticket that has already been changed is cancelled, the highest penalty will be applied, which will be assessed depending on the date the ticket was changed. The ticket may not be partially cancelled, therefore cancellation means that the entire travel ticket is cancelled. Passengers are advised to take out an insurance policy covering the above-mentioned penalties for cancellations. In case of ticket substitutions, no “replacement fee” will be charged only for the lines to Sicily and Sardinia up to 24.10.2021. Tickets for the lines to and from the Balearic Islands and to and from Albania can be cancelled up to 4 days from departure without penalties until 24.10.2021. In case of travel ticket substitutions, no penalties will be charged. 6.1 For bookings made between 25/10/2021 and before 8/11/21: (i) for trips on all lines operated by GNV from February to September 2022, Passengers can benefit from: Greater flexibility in planning their trips as a result of cancellation penalties (up to 4 days before departure) and replacement penalties (exclusively on the lines to/from the Balearic Islands and to/from Albania) having been removed. In case of changes to tickets, Passengers will be required to pay only any fare difference arising from new bookings, determined, by way of example, by: change of date, addition of meals and people, etc.). (ii) for presale tickets Possibility to buy Presale tickets by paying a lower amount, reduced by 30% to 10% as against the entire ticket (minimum € 50.00), in advance. Presale tickets may not be changed or cancelled, and failure to confirm departure involves the loss of the amount paid. Cancellation penalties will not be applied only if presale tickets are paid within the validity period of free cancellation penalties; the cancellation policies for final tickets are subject to the General Terms and Conditions for Passenger Transport, in force on the conversion date. 6.2 The conditions referred to in paragraph 6.1 may be extended and/or modified online, upon notice in the relevant section at www.gnv.it/en/prenota-sereno/safe.