Cancellations, modifications & refunds
Your plans have changed and you need to cancel your trip, it happens.
Can you cancel your trip? What refund should you expect? How long do refunds take? Check all the answers below, but know that in most cases you can get all that information and cancel your trip in your My Trips page, or by chatting with support.
Can I change or cancel my tickets?
Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.
Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.
What happens if my trip is cancelled?
If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.
If you trip was cancelled by the ferry company, you will most likely have received a text message, email from the ferry company or an email/notification from the Openferry app.
When a trip is cancelled by the ferry company, the company reserves the right to schedule your trip at no cost to either a different trip operated by the same company, or sometimes a different trip operated by a different company. If the rescheduled trip is quite far from the departure time of your original trip, you may be entitled to a full refund. In that case, a support request will have already been created for you to confirm which option best suites you. If you to get a refund, you will be able to either receive a bank refund from us (standard 5-7 working days apply to receive the refund), or an Openferry voucher that you will be able to use straight away with any other ferry company or trip on our system.
What refund am I entitled to?
Depending on the time that you request to cancel your ticket, you are entitled to different cancellation policies based on the ferry company, ticket, and season. You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.
Depending on the time that you request to cancel your ticket, you are entitled to different cancellation policies based on the ferry company, ticket, and season. You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
After you choose your refund method, which is either a bank refund or an Openferry voucher, we will process your cancellation and you will receive the refund you are entitled to automatically.
Can I convert my tickets to open?
Depending on the time that you request to open your ticket(s), you are entitled to different open policies based on the ferry company, ticket, and season. Some ferry companies' open tickets are valid for a year and some till the end of the year that they were purchased in. Some can be re-used for the same trip and some for any trip of the same ferry company.
You can find all this information in your My Trips page, and check the validity of your open reservation based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to open your ticket automatically. In some cases, an Openferry support agent will handle your request in very few and easy steps.
Depending on the time that you request to open your ticket(s), you are entitled to different open policies based on the ferry company, ticket, and season. Some ferry companies' open tickets are valid for a year and some till the end of the year that they were purchased in. Some can be re-used for the same trip and some for any trip of the same ferry company.
You can find all this information in your My Trips page, and check the validity of your open reservation based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to open your ticket automatically. In some cases, an Openferry support agent will handle your request in very few and easy steps.
What terms apply when cancelling or changing my ticket?
Depending on the ferry company, ticket and season different policies apply. You can find all this information before you make your booking by clicking on the info icon of the trip in the search results page. If the ticket has a special policy, that is usually displayed in your ticket selection page too while completing your booking.
Once you complete your booking, you can find all this information in your My Trips page, and check the cancellation, modification and open policies based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to complete your requests automatically. In some cases, an Openferry support agent will handle your request in very few and easy steps.
Depending on the ferry company, ticket and season different policies apply. You can find all this information before you make your booking by clicking on the info icon of the trip in the search results page. If the ticket has a special policy, that is usually displayed in your ticket selection page too while completing your booking.
Once you complete your booking, you can find all this information in your My Trips page, and check the cancellation, modification and open policies based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to complete your requests automatically. In some cases, an Openferry support agent will handle your request in very few and easy steps.
How fast will I get a refund?
When cancelling a ticket you are entitled to either a bank refund or an Openferry voucher.
Bank refunds usually can take up to 7 working days to appear in your bank statement depending on your bank.
Openferry vouchers are generated on the spot and can be used immediately. You are able to use an Openferry voucher with any ferry company on our platform, and you able to use it multiple times until the full value of the voucher is used up.
There is a service fee applied to the refund entitled from your cancellation after the ferry cancellation policy is applied. The service fee is different depending on the refund method you choose. A bank refund incurs a €6.00 (or equivalent value in the currency of your booking) or 6% fee of the original value of the reservation. A voucher incurs a €3.00 (or equivalent value in the currency of your booking) fee no matter the value of the reservation. This fee covers operational cost for cancelling your reservation with the ferry company, and for the bank refund a higher fee is applied as a transactional fee is incurred to us by the bank for refunding the amount.
When cancelling a ticket you are entitled to either a bank refund or an Openferry voucher.
Bank refunds usually can take up to 7 working days to appear in your bank statement depending on your bank.
Openferry vouchers are generated on the spot and can be used immediately. You are able to use an Openferry voucher with any ferry company on our platform, and you able to use it multiple times until the full value of the voucher is used up.
There is a service fee applied to the refund entitled from your cancellation after the ferry cancellation policy is applied. The service fee is different depending on the refund method you choose. A bank refund incurs a €6.00 (or equivalent value in the currency of your booking) or 6% fee of the original value of the reservation. A voucher incurs a €3.00 (or equivalent value in the currency of your booking) fee no matter the value of the reservation. This fee covers operational cost for cancelling your reservation with the ferry company, and for the bank refund a higher fee is applied as a transactional fee is incurred to us by the bank for refunding the amount.
Whats the difference between a refund and an Openferry voucher?
Openferry vouchers are generated on the spot and can be used immediately. You are able to use an Openferry voucher with any ferry company on our platform, and you able to use it multiple times until the full value of the voucher is used up. Bank refunds on the other hand usually can take up to 7 working days to appear in your bank statement depending on your bank.
There is a service fee applied to the refund entitled from your cancellation after the ferry cancellation policy is applied. The service fee is different depending on the refund method you choose. A bank refund incurs a €6.00 (or equivalent value in the currency of your booking) or 6% fee of the original value of the reservation. A voucher incurs a €3.00 (or equivalent value in the currency of your booking) fee no matter the value of the reservation. This fee covers operational cost for cancelling your reservation with the ferry company, and for the bank refund a higher fee is applied as a transactional fee is incurred to us by the bank for refunding the amount.
Openferry vouchers are generated on the spot and can be used immediately. You are able to use an Openferry voucher with any ferry company on our platform, and you able to use it multiple times until the full value of the voucher is used up. Bank refunds on the other hand usually can take up to 7 working days to appear in your bank statement depending on your bank.
There is a service fee applied to the refund entitled from your cancellation after the ferry cancellation policy is applied. The service fee is different depending on the refund method you choose. A bank refund incurs a €6.00 (or equivalent value in the currency of your booking) or 6% fee of the original value of the reservation. A voucher incurs a €3.00 (or equivalent value in the currency of your booking) fee no matter the value of the reservation. This fee covers operational cost for cancelling your reservation with the ferry company, and for the bank refund a higher fee is applied as a transactional fee is incurred to us by the bank for refunding the amount.
Can I cancel my vehicle?
Yes you are able to cancel your vehicle tickets. Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
Yes you are able to cancel your vehicle tickets. Every ferry company has its own policy about changes and cancellations and they can change throughout the year based on the season (high season vs low season). In most low-season cases, you can get a full refund up to 14 days before the departure time, a 50% refund up to 7 days before the departure time, and you can always change your ticket for another date a few hours before the departure times.
You can find all this information in your My Trips page, and check the expected refund that you are entitled to based on the ticket type, season, and ferry operator. In most cases, and depending on the ferry operator, you will be able to cancel your ticket automatically. In some cases, an Openferry support agent will handle your cancellation in very few and easy steps.
Can I cancel my ticket if I have already printed it at an agency?
Some ferry companies do not accept electronic tickets and require a printed ticket to be collected at the partnering travel agency of the origin port. You can find the location of the agency in your My Trips page.
If you have collected your physical ticket, the process of cancelling or modifying your ticket becomes extremely difficult as we require it to be sent to our office before making the modification.
Therefore, when a company requires physical tickets we suggest you only collect them when you are sure that you will be traveling to avoid issues in case of cancellations.
Some ferry companies do not accept electronic tickets and require a printed ticket to be collected at the partnering travel agency of the origin port. You can find the location of the agency in your My Trips page.
If you have collected your physical ticket, the process of cancelling or modifying your ticket becomes extremely difficult as we require it to be sent to our office before making the modification.
Therefore, when a company requires physical tickets we suggest you only collect them when you are sure that you will be traveling to avoid issues in case of cancellations.